Frequently Asked Questions

CloudNOOE works on any modern web browser including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience. Our platform is optimized for desktop use for designing AWS/Azure infrastructure.

CloudNOOE uses AI to help you design AWS and Azure cloud infrastructure through natural language conversations. Simply describe what you want to build, and our AI will create a visual architecture diagram with AWS or Azure services. You can then refine the design, get real-time cost estimates, generate Infrastructure as Code (CloudFormation for AWS, Bicep for Azure), and deploy directly to your cloud account.

We accept all major credit cards (Visa, MasterCard, American Express) through our secure payment processor. All payments are processed securely with industry-standard encryption.

CloudNOOE offers two plans: Free (1 workspace limit with basic features) and Pro ($20/month with unlimited workspaces, AI editing, auto-deployment to AWS and Azure, and full AI access). For a limited time, use promo code CLOUDNOOEEARLY50 at checkout to get Pro for $10/month for your first 2 months. New accounts also get a 7-day free trial to test all Pro features.

Yes, you can cancel your Pro subscription at any time from your account settings. After cancellation, you'll retain access to Pro features until the end of your current billing period, then your account will revert to the Free plan with 1 workspace.

After your 7-day trial expires, your account will automatically switch to the Free plan unless you subscribe to Pro. On the Free plan, you can maintain 1 workspace but won't have access to AI editing, auto-deployment, or unlimited workspace creation.

The free plan allows you to create 1 workspace where you can design AWS and Azure infrastructure using our AI-powered chat interface, generate Infrastructure as Code (CloudFormation and Bicep templates), and get real-time cost estimates. You can also duplicate workspaces and access version history. Pro features like AI editing, auto-deployment, and unlimited workspaces require a paid subscription.

Yes! Pro subscribers can connect their AWS or Azure account and deploy infrastructure with one click. For AWS we support two connection methods, IAM User (access keys) or IAM Role (recommended); for Azure, a service principal. Your cloud credentials are encrypted using AWS KMS with rotating keys for maximum security. You can deploy to multiple environments (dev, staging, production) and track deployment status in real-time.

Yes, you can export your infrastructure as CloudFormation (AWS) or Bicep and ARM (Azure) templates in JSON or YAML format. You can also convert between different Infrastructure as Code formats and download the generated code to use with your own deployment pipelines.

CloudNOOE's catalog covers 300+ cloud services across AWS and Azure. On AWS this includes EC2, Lambda, S3, RDS, VPC, API Gateway, DynamoDB, ECS, EKS, CloudFront, Route53, ALB/NLB, Auto Scaling, SNS, and SQS; on Azure, Virtual Machines, Functions, Blob Storage, Azure SQL, AKS, Virtual Networks, and more. Our AI understands how these services work together and can design complete, production-ready architectures.

CloudNOOE supports both AWS and Azure today, with live pricing, validated Infrastructure as Code, and direct deployment on each. Google Cloud support is on our roadmap.

Absolutely! You can use our visual drag-and-drop editor to modify your infrastructure diagram, or use AI editing (Pro feature) to make changes through natural language. All changes are auto-saved, and you can access complete version history to rollback to previous designs.

We take security very seriously. Your data is encrypted both in transit (using TLS 1.3) and at rest (using AES-256 encryption). We employ multiple layers of security including firewalls, intrusion detection, and regular security audits. We are working towards compliance with major security standards including SOC 2 and ISO 27001.

Your cloud credentials (AWS or Azure) are never stored directly. We encrypt them using AWS Key Management Service (KMS) with rotating encryption keys. This means that even our team cannot access your credentials directly. The encryption keys automatically rotate to maintain the highest security standards, providing an additional layer of protection for your sensitive information.

No, we never sell your data to third parties. We only share information with service providers who help us operate our platform (like cloud hosting providers), and only to the extent necessary. All third parties are bound by strict confidentiality agreements.

Our infrastructure is built on AWS cloud services with data stored in secure data centers. Data is replicated across multiple availability zones to ensure high availability and disaster recovery. All infrastructure designs and metadata are stored securely in our PostgreSQL database with regular backups.

You can reach us through our contact form on the website or email us at support@cloudnooe.com. We respond to all inquiries as quickly as possible. For technical issues, please include details about your workspace and any error messages you're seeing.

We're actively building comprehensive documentation and tutorials. In the meantime, our AI-powered chat interface is designed to be intuitive and will guide you through the infrastructure design process. You can also reach out to our support team for assistance with any questions.

If you encounter any issues, please contact us via the contact form or email with a description of the problem. Include details like what you were trying to do, any error messages, and which browser you're using. We take all bug reports seriously and work quickly to resolve issues.

Yes, we offer a RESTful API that allows you to programmatically manage workspaces, generate infrastructure designs, deploy to AWS or Azure, and more. The API uses JWT token authentication and supports operations for chat sessions, workspaces, cost estimation, and deployment management.

Free plan users can create and maintain 1 workspace at a time. Pro subscribers have unlimited workspaces. Each workspace includes version history, auto-save functionality, and the ability to duplicate designs for testing variations.

Yes! CloudNOOE automatically tracks version history for all your workspaces. You can view previous versions of your infrastructure designs and rollback to any earlier version if needed. This helps you experiment with changes while maintaining the ability to revert if necessary.

Our cost estimation engine uses real-time cloud pricing data to calculate monthly costs for your infrastructure. It considers your selected AWS or Azure services, instance types, storage amounts, data transfer, and region. Cost estimates update automatically as you modify your design, helping you stay within budget.